AN EXTRA PAIR OF HANDS FOR YOUR TEAM
A Dedicated Assistant Who Works the Way You Do
What Your VA Handles
Admin Tasks
Email triage, calendar management, data entry, and document preparation. The tasks that eat your mornings.
Customer Support
Your VA answers customer enquiries by phone, email, and live chat during your business hours or extended hours.
Research
Market research, competitor tracking, and data gathering. Your VA delivers a summary you can act on.
Project Coordination
Chasing updates, scheduling meetings, and keeping projects on track. Your VA keeps the moving parts together.
How Your VA Works With You
Your virtual assistant works from our Colombo office during your preferred hours. They log into your email (Outlook or Gmail), your calendar, your CRM (HubSpot, Salesforce, Zoho), and your project management tools (Asana, Monday.com, Trello, ClickUp). They do not use separate systems that need syncing. They work inside your environment, the same way a local hire would.
On day one, we walk your VA through your processes, templates, and communication style. Most clients schedule a daily 15-minute check-in for the first two weeks, then move to a weekly catch-up once the VA is settled. Our Colombo QA team also reviews output during the first month to make sure quality is where you expect it.
Common Questions
Your VA works the hours you need. Most clients choose Australian business hours (9-5 AEST) or a split shift that covers both time zones. We are flexible and can adjust the schedule as your needs change.
However you prefer. Most clients use a mix of email, Slack or Teams chat, and a weekly video call. Your VA joins your existing communication channels — no special tools required.
Yes. Many clients start with one VA and add more as they see the value. We can add additional assistants with the same onboarding process, and they coordinate with each other from our Colombo office.